Order and Delivery Terms
Ordering
- Online Store 24/7
- Through Customer Service on weekdays from 9 AM to 4 PM.
Orders are generally shipped on the business day following the order. Due to high order volumes, processing time may be up to two (2) business days.
For orders placed via email, the company’s order form should be used primarily. If using the form is not possible, the customer must clearly state the product name and size without abbreviations or nicknames. Me Treatments Oy is not responsible for incorrect deliveries resulting from unclear orders.
Modifying an Order
Please ensure before confirming your order that all desired products are included. We process orders quickly, so once the order has entered our system, we may not be able to make changes to it.
Payment
Payment is primarily made by invoice. Payment terms are fourteen (14) days net, unless otherwise agreed. The invoice dispute period is seven (7) days. Late payment interest is determined according to the applicable Interest Act (8.5%).
Invoices are transferred to Ropo Capital Oy, which is also responsible for any reminders and collection procedures in accordance with applicable legislation.
If there are delays in invoice payments, we reserve the right to switch to advance payment and reserve the right to request the return of products at the buyer’s expense. If products are not returned as agreed, the seller may arrange their collection and charge the resulting costs to the buyer.
Advance payment is processed through Paytrail:
The payment transmission service and payment service provider is Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the payee on the bank statement or card invoice and transfers the payment to the merchant. Paytrail Oyj holds a payment institution license. In case of complaints, please contact the product supplier first.
Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 0207 181830
paytrail.com/kuluttaja/tietoa-maksamisesta
Delivery Fee
A small delivery surcharge of 10.20 euros (VAT 0%) is added to orders under 400 euros (VAT 0%).
Delivery
We use Posti’s Express delivery service for businesses with 1-2 business day delivery.
Orders are delivered directly to the business location. If the package cannot be delivered directly to the business location, Posti will take it to the nearest Posti pickup point. Me Treatments Oy is not responsible for possible delivery delays resulting from Posti’s distribution.
Pickup
Orders can be picked up from Me Treatments Oy’s warehouse by arrangement. Select pickup as the delivery method at checkout; when your order is ready for pickup, you will receive a separate email.
Complaints
The customer must check the delivery note and/or invoice upon receipt and ensure that the delivery matches the order. Any errors or deficiencies must be reported to Me Treatments Oy without delay.
For represented brands, packaging and products meet high quality standards. If a manufacturing defect or defective batch is found in a product, the customer must determine the purchase date of the product and ensure that the manufacturing batch is indicated on the product. The defective product must be returned to Me Treatments Oy, which will credit the product if a clear manufacturing defect is confirmed.
Store Administrator
Me-Treatments Oy
Atomitie 5, 00370 Helsinki
Business ID: 2461372-5
Phone 040 754 2286
